Privacy Policy

Personal Information You Provide

When you register for Surlimaniqua or use our services, we collect information that you voluntarily provide to us, including:

• Name, email address, and contact information
• Company name and professional details
• Account credentials and security information
• Payment and billing information for subscription services
• Communications you send to us, including support requests
• Preferences and settings you configure within our platform

Automatically Collected Information

Our platform automatically collects certain technical information to improve your experience:

• Device information, including browser type, operating system, and device identifiers
• IP address and approximate geographic location
• Usage patterns, including pages visited, features used, and time spent on our platform
• Performance data and error logs to help us troubleshoot issues
• Cookies and similar tracking technologies as detailed in our Cookie Policy

AI Platform Data

As an AI-powered automation platform, we process data you input into our systems:

We use the information we collect for several important purposes that directly benefit your experience with Surlimaniqua:

Service Delivery and Platform Operations

• Providing access to our AI-powered automation tools and features
• Processing your automation workflows and delivering results
• Managing your account, subscriptions, and billing
• Providing customer support and responding to your inquiries
• Sending important service notifications and updates

Platform Improvement and AI Development

We analyze usage patterns and performance data to enhance our platform capabilities. This includes improving our AI algorithms, developing new features, and optimizing system performance. All data used for these purposes is aggregated and anonymized whenever possible.

Communication and Marketing

With your consent, we may send you information about new features, product updates, and relevant industry insights. You can opt out of marketing communications at any time while continuing to receive essential service-related messages.

We maintain strict controls over how your data is shared and never sell your personal information to third parties. Here's when and how we might share your data:

Service Providers and Partners

We work with trusted third-party service providers who help us operate our platform, including cloud hosting providers, payment processors, and customer support tools. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Protecting your data is one of our highest priorities. We implement comprehensive security measures designed to safeguard your information:

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Secure cloud infrastructure with enterprise-grade protection
• Access controls limiting employee access to personal data

Operational Security

Our team follows strict security protocols, including background checks for employees with data access, regular security training, and incident response procedures. We maintain detailed logs of data access and regularly review our security practices.

While we implement robust security measures, no system is completely immune to security threats. We continuously monitor for potential vulnerabilities and update our security practices as new threats emerge.

You have significant control over your personal information and how it's used. Here are the rights available to you:

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this information in a structured, commonly used format that allows you to transfer it to another service if desired.

Correction and Updates

You can update your personal information directly through your account settings, or contact us to make corrections to inaccurate data. We encourage you to keep your information current to ensure the best service experience.

Deletion and Account Closure

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional message or by updating your communication preferences in your account settings. This won't affect essential service communications.

How Long We Keep Your Data

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods vary based on the type of data:

• Account information: Retained while your account is active and for up to 3 years after closure
• Usage data and logs: Typically retained for 12-24 months for platform improvement
• Financial records: Retained for 7 years as required by law
• Support communications: Retained for 2 years after resolution

International Data Transfers

Surlimaniqua operates globally, and your data may be processed in countries other than where you reside. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

We use cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences, analyze usage patterns, and provide personalized features.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how you use our platform to improve performance
• Functional Cookies: Remember your preferences and personalize your experience
• Analytics Cookies: Provide insights into usage patterns and feature effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. We respect your choices and provide clear information about our cookie usage.

Surlimaniqua's AI automation platform is designed for business and professional use. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take immediate steps to delete it.

California Residents

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information to third parties.

European Union Residents

If you're in the EU, you have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to object to processing, and the right to lodge a complaint with your local data protection authority.

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or prominent notices on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.